Idea Center » Help Desk

Tue 13, May

Idea Center

This is a tool we developed to let our current and potential clients know about the different options and features they can add to their website.

How it works

Simply click on one of the options in the blue column in the center of the page to see not only more information about that option, but also how it can benefit your business as well as what features it has for you to use. Keep in mind this is not a complete list. If you need a script which is not listed here, we can still add it, just contact us to find out what fees will be associated with it

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	Looking for the template options? If you have already gone through the process and are just looking for the templates database just Click here to go directly there

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Options

Search
Type in a keyword or phrase to search the entire Idea Center database of scripts

Design Add On's
Any of the items listed below are available to be added on to your website for an additional fee of $249.

Basic Scripts
Any of the scripts listed below are available to be added on to your website for the regular script add on fee of $199.

Advanced Scripts
Unique features bundled with several of the scripts listed above, any of the scripts listed below are available to be added on to your website for an additional fee of $299.

Ecommerce Scripts
Any of the scripts listed below are available to be added on to your website for an additional fee of $599*.

*Some additional fees may be charged by gateway provider bank click here for complete list of fees associated with accepting credit cards online through our suggested gateway provider, others may have a different fee schedule

Idea Center » Help Desk

Help Desk:

The helpdesk script seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve

More info about Help Desk scripts:

» Help Desk Features

The benefits of having a Help Desk script on your website include

Better Customer Relations
By setting up a helpdesk you are telling your clients that they are important to you. They can submit, track, and update tickets to your help desk through email or through a web based form. Once you (or one of your staff) update the ticket, the customer is informed and can see exactly who, what, when, and how their problem was solved
More productive staff
The helpdesk can have unlimited helpers in unlimited departments answering questions. They can transfer requests from one department to another as well as select prewritten (canned) email responses to commonly asked questions. There is also a knowledge base of previously answered questions they can search if they get stumped. They can also post an internal note so that supervisors can see information that the customer is not privy to