My SMTP Settings dont work

Depending upon what isp (internet service provider) you have, the setting described in the email set up faq page for your SMTP (outgoing) mail server may not work. Some ISP's block 3rd party email servers for different reasons. If this is the case there are two options that my help solve the issue.

Option 1

Change the outgoing server port from 25 to 587. Port 25 specifically is what is being blocked usually so by using an alternate standard smtp port it should solve the problem.
Here's How
Open outlook and on the tool bar at the top click on Tools>E-Mail Accounts. then follow these instructions:

  • Select "view or change existing email accounts" if it asks and click next
  • Leave all the settings the same except for the SMTP (outgoing) Mail server port.
  • Change it from port 25 to 587
  • Click "Test Account Settings"
  • thats it! if your configuration was correct the test will be successful

Option 2

Change the SMTP server from mail.[yourdomain].com to mail.[yourisp].com. In other words, if your isp is Comcast then you would change your smtp server to mail.comcast.net.
Here's How
Open outlook and on the tool bar at the top click on Tools>E-Mail Accounts. then follow these instructions:

  • Select "view or change existing email accounts" if it asks and click next
  • Leave all the settings the same except for the SMTP (outgoing) Mail server.
  • Change it to mail.[yourisp].com
  • Click "Test Account Settings"
  • thats it! if your configuration was correct the test will be successful

- if there are any problems, feel free to submit a trouble ticket

Please click here if this helped you.
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Category: Customer Service, E-Mail

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