How to Whitelist an Email Address

A whitelist is a list of email addresses that you want to receive email from. By adding an address to your whitelist, you are telling the email system not to filter email from that address. Follow the instructions below to add our email address(s) or any other address to your whitelist.

Here are the instructions for some of the most popular email programs:


You will need to add our "From addresses", & to your AOL address book:

  1. Click the Mail menu and select Address Book. PROBLEM: AOLuot;Address Card for New Contact" window to load.
  2. Once loaded, cut and paste into the "Other E-Mail" field.
  3. Make our From address the "Primary E-Mail" address by checking the associated check box.
  4. Click the Save button.
  5. Repeat the process with the  address.


You will need to set up a filter to redirect our mailing into your inbox:

Open your mailbox and click on Mail Options (upper right hand corner).

  1. Select Filters (bottom left corner).
  2. Click the Add link on the Filters page.
  3. Update the "From headerUpdate the "From header:" rule with the following 2 pieces of information: "contains" and ''. This essentially allows the mail server to identify our mailing based on the email From address.
  4. Click the Choose Folder pull down menu and select inbox.Add Filter button.



You will need to add our From addresses, & , to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.
  6. Repeat the process for the  address.



You will need to add our From addresses, &, to your Gmail Contacts List:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste our From address, into the primary email address dialog box.
  4. Click Save.
  5. Repeat the process with the  address.


Mozilla Thunderbird

You will need to add our From addresses, & , to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.

Add our From address into your Personal Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste our “From” address, into the Emaildialog box.
  5. Click OK.
  6. Repeat the process with the  address.


Outlook 2003

You will need to add our From addresses, &  to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, copy and paste in our From address,
  5. Click OK.
  6. Repeat the process with the  address.

Please click here if this helped you.
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Category: E-Mail, Social Media Tutorials

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