How to Whitelist an Email Address

A whitelist is a list of email addresses that you want to receive email from. By adding an address to your whitelist, you are telling the email system not to filter email from that address. Follow the instructions below to add our email address(s) or any other address to your whitelist.

Here are the instructions for some of the most popular email programs:

AOL

You will need to add our "From addresses", [email protected] & [email protected] to your AOL address book:

  1. Click the Mail menu and select Address Book. PROBLEM: AOLuot;Address Card for New Contact" window to load.
  2. Once loaded, cut and paste [email protected] into the "Other E-Mail" field.
  3. Make our From address the "Primary E-Mail" address by checking the associated check box.
  4. Click the Save button.
  5. Repeat the process with the [email protected]  address.

Yahoo!

You will need to set up a filter to redirect our mailing into your inbox:

Open your mailbox and click on Mail Options (upper right hand corner).

  1. Select Filters (bottom left corner).
  2. Click the Add link on the Filters page.
  3. Update the "From headerUpdate the "From header:" rule with the following 2 pieces of information: "contains" and 'your-web-guys.com'. This essentially allows the mail server to identify our mailing based on the email From address.
  4. Click the Choose Folder pull down menu and select inbox.Add Filter button.

 

Hotmail

You will need to add our From addresses, [email protected] & [email protected] , to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste [email protected] the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.
  6. Repeat the process for the [email protected]guys.com  address.

 

Gmail

You will need to add our From addresses, [email protected] & [email protected], to your Gmail Contacts List:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste our From address, [email protected] into the primary email address dialog box.
  4. Click Save.
  5. Repeat the process with the [email protected]  address.

 

Mozilla Thunderbird

You will need to add our From addresses, [email protected] & [email protected] , to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.

Add our From address into your Personal Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste our “From” address, [email protected] into the Emaildialog box.
  5. Click OK.
  6. Repeat the process with the [email protected]  address.

 

Outlook 2003

You will need to add our From addresses, [email protected] & [email protected]  to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, copy and paste in our From address, [email protected]
  5. Click OK.
  6. Repeat the process with the [email protected]  address.

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