FAQ’s

Social Media Tutorials

When you have us customize or manage your Facebook page we will need administrative access to it.  However, we don't want to have your password for obvious security reasons. Facebook has created a process where you can assign multiple administrators to your page.  Here is how you assign Your-Web-Guys administrative access:

  • Login to your Facebook page
  • Make sure you are using facebook as your business page, not your personal profile
  • If you are not, then click on the name of your company on the page list on the left side of the page you are on
  • When you are using Facebook as your company, you will see a "Settings" button toward the top, click on it
  • On the page that loads, click on the "Page Rolls" menu button on the left
  • You should see your name as an administrator, in the next box enter this email [email protected]
  • Just underneath that box, click the link and select Admin
  • Then click save
  • It will ask you to re-enter your password for security reasons so go ahead and enter it.

You might get a notification that the user you entered must like your page first.  If that is the case, send us an email at [email protected] letting us know and we will follow up with further instructions.

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When you have us customize or manage your Google+ business page we will need administrative access to it.  However, we don’t want to have your password for obvious security reasons. Google has created a process where you can assign multiple administrators to your page.  Here is how you assign Your-Web-Guys administrative access:

  • Login to Google+ by clicking here
  • Access your page management options by selecting Pages from the Google+ main navigation (the drop down menu just under the Google+ logo in the upper left corner of your browser window)
  • Click on the blue button that says Manage this Page
  • You are now using Google+ as that page.  Click the main navigation menu again and select Settings
  • You should see four tabs across the top, just below the search bar; Settings, Connected Services, For your site, and Managers
  • Click Managers to bring up a list of your managers
  • Click Add manager, enter [email protected] , and click Invite.

That should be it!  We will be notified of the invitation and complete the needed steps

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You can now link your YouTube channel to a Google+ page—one that can use a business or other name. You can start the process by going to your advanced account settings and clicking Connect with a Google+ page. You'll be presented with a few options:

The option you choose will become the new name for your YouTube channel.

  • Your Google+ pages, If you have any
    • If you already have any Google+ pages, you'll see them listed here. If you choose one of these, your YouTube channel will be renamed to match the page. If the Google+ page has any other managers, they will be able to manage the channel as well.

      I have a Google+ page, but it doesn't show in the list! This means that your YouTube channel's Google Account is not a manager of that Google+ page. You'll need to add your Google Account as a manager of the page.

  • Your current YouTube username. This will set up a new Google+ page for your channel with the same name. Your YouTube name won't change.
  • "Choose a better name" lets you enter a new name. This will set up a new Google+ page for your channel with that name. There are no name restrictions—get the name you always wanted!
  • If you have a Google+ profile, the last option will let you link your channel with your Google+ profile instead of a page. If you're not sure, learn more about whether to choose a profile or a page.

Once you've chosen a page option, click Next and that's it - your YouTube channel is now linked with your Google+ page.

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Here’s a quick guide on how to log into your Facebook account.

First, open your browser, type in www.facebook.com. Hit “Enter”.

Log in to Facebook as you normally do.  Once logged into your personal profile you can control your business' Facebook page.

On the left side menu you will see a heading called "Pages" under which you should see your company's page.  Click on it and you will be taken to your company's Facebook page.

Now you can add updates, and do other administrative tasks on your page.  However, doing more "social" tasks such as liking or commenting on other pages/profiles takes another step.

To do those more "social" activities you must use facebook as your page, not your profile.  To do this, click on the drop down menu (the down arrow icon) in the upper right corner of your screen.  Select your company page under the "Use Facebook As:" header.

Now you can use facebook as you would normally, but all the activity you do will be as your company rather than your personal profile.

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First, open your browser. Now go to www.twitter.com.

Now make sure no one else is logged in on your computer. If someone else is logged into Twitter on this computer, log them out by clicking the gear icon in the upper right hand corner, and then choosing “Sign Out”.

Now go back up to the top right of the page, and click “Sign In”

On this next page, enter your username and password. If you are the only person who uses this computer, or you have a password protected profile, you can click the box labeled “Remember me”. Since I am not the only one who uses this computer, I am not going to click this box.

And the last step is to click Sign In.

If you do not remember your username or password you can retrieve it by clicking on the "Forgot Password" link below the form.  Remember, unless you changed the email address after we set up your page, the email on file with twitter will be [email protected][your domain name].

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In a nutshell, a hashtag is the pound sign on your keyboard placed directly in front of any word or phrase. What this does, is it makes this word more easily searchable. You can use hashtags in several ways.

Even though hashtags are most commonly associated with twitter, they can also be used in a myriad of other platforms, including your website!  But to demonstrate how to use a hashtag lets go to twitter and follow these steps to learn more:

  • Go to www.twitter.com.
  • You should see in the top area that there is an empty search field. Here you can look for people, topics, and hashtags.
  • Try searching for people talking about their lawn for example. If you are a lawn and garden business, you can repeat this search on twitter to find out trends, respond to people talking about your area of expertise, people asking questions about lawns, and people who you can follow.
  • So try typing in #lawn. As you can see,  there are many search results. From here, you can to scan these people’s messages to find new people to follow and talk to. This helps build your online community, and brings you new customers.

Now, try flipping it and post a message using the hashtag lawn. That way, if anyone is looking for information, and searches #lawn... your tweet will appear. This increases the likelihood of relevant customers finding you

So if you were a lawn and garden business you could offer a special to your Twitter followers.

This week only, we’re offering $10 off our #lawn mowing service. Mention Twitter when you book your appointment!

This is just a quick example.  There are many different hashtags that are relevant to your business...including the neighborhood, city, state, and industry keywords. We recommend you do a search to familiarize yourself on how others use these hashtags!

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A whitelist is a list of email addresses that you want to receive email from. By adding an address to your whitelist, you are telling the email system not to filter email from that address. Follow the instructions below to add our email address(s) or any other address to your whitelist.

Here are the instructions for some of the most popular email programs:

AOL

You will need to add our "From addresses", [email protected] & [email protected] to your AOL address book:

  1. Click the Mail menu and select Address Book. PROBLEM: AOLuot;Address Card for New Contact" window to load.
  2. Once loaded, cut and paste [email protected] into the "Other E-Mail" field.
  3. Make our From address the "Primary E-Mail" address by checking the associated check box.
  4. Click the Save button.
  5. Repeat the process with the [email protected]  address.

Yahoo!

You will need to set up a filter to redirect our mailing into your inbox:

Open your mailbox and click on Mail Options (upper right hand corner).

  1. Select Filters (bottom left corner).
  2. Click the Add link on the Filters page.
  3. Update the "From headerUpdate the "From header:" rule with the following 2 pieces of information: "contains" and 'your-web-guys.com'. This essentially allows the mail server to identify our mailing based on the email From address.
  4. Click the Choose Folder pull down menu and select inbox.Add Filter button.

 

Hotmail

You will need to add our From addresses, [email protected] & [email protected] , to your Hotmail Safe List:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link (top of page).
  3. Select the “Safe List” link (2nd from bottom).
  4. Copy and paste [email protected] the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.
  6. Repeat the process for the [email protected]  address.

 

Gmail

You will need to add our From addresses, [email protected] & [email protected], to your Gmail Contacts List:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste our From address, [email protected] into the primary email address dialog box.
  4. Click Save.
  5. Repeat the process with the [email protected]  address.

 

Mozilla Thunderbird

You will need to add our From addresses, [email protected] & [email protected] , to your Thunderbird Address Book and configure your Junk Mail Controls to whitelist your address book.

Add our From address into your Personal Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste our “From” address, [email protected] into the Emaildialog box.
  5. Click OK.
  6. Repeat the process with the [email protected]  address.

 

Outlook 2003

You will need to add our From addresses, [email protected] & [email protected]  to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, copy and paste in our From address, [email protected]
  5. Click OK.
  6. Repeat the process with the [email protected]  address.

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